Aug 16, 2012 I'm trying to save the document in one of my Document sub directories. I am using Microsoft Word 2011 for mac, saving internally, using Lion 10.7.3.
To work together in Word for the web, you edit a document as you normally would. If others are also editing it, Word for the web alerts you to their presence, and shows you the paragraph they’re working on. There’s no special co-authoring mode and no command to begin co-authoring.
As authors come and go, Word for the web notifies you briefly.
You can always see who is currently working in the document by clicking near the top of the window.
A colored indicator shows you where others are editing the document.
Opening the document in your desktop application
Problem Saving A Word Document
If you want to make changes that require features of the Word desktop application, click Open in Word and continue editing. For example, you might want to add a table of contents or a bibliography whose entries update automatically.
Note: Co-authoring in the Word desktop application requires Word 2010, Word 2013, or Microsoft Word for Mac 2011.
In the Word desktop application, be careful not to introduce content or functionality to the document that will prevent other authors from editing the document in Word for the web. For example, don’t use permission features such as editing restrictions or marking the document as final. If you want to restrict access to the document, use the permission features where the document is stored (OneDrive, Office 365, or SharePoint).
If someone does save the document with features that aren’t supported by Word for the web, you can still co-author, just not in Word for the web anymore. If everyone in the group has Word 2010, Word 2013, or Word for Mac 2011, continue working together in Word (click Open in Word and continue editing).
If someone in the group doesn’t have one of those versions of Word, you need to remove the unsupported features from the document so that everyone can continue to work together in Word for the web. Do the following:
In Word for the web, click Open in Word (requires Word 2003, or later, or Word for Mac 2008 12.2.9 or later).
In the Word desktop application, remove the unsupported features. For details about what’s supported, see Differences between using a document in the browser and in Word.
Save the document (press Ctrl+S in Windows, or ⌘+S on the Mac).
If you used Word 2003, Word 2007, or Word for Mac 2008 12.2.9, close Word so that others can continue co-authoring the document in Word for the web.
If another author saves the document with unsupported features before you have saved the document in Word for the web, you might not be able to save your work in Word for the web. If you have Word 2010, Word 2013, or Word for Mac 2011 you can prevent losing your changes by opening the document in the Word desktop application. Click Open in Word, copy your changes from Word for the web, and then paste them in the document in Word. When you save the document in Word, your changes are saved on the server.
If co-authoring in Word for the web isn’t working
If co-authoring isn’t working in Word for the web, it might be because someone has the document open in a version of Word that doesn’t support co-authoring. The document might contain features that are not supported for editing in Word for the web, or some other problem. For help, see Troubleshoot co-authoring Word documents.
Note: In SharePoint 2010, Word for the web does not support co-authoring, but you can work together in Word 2010, Word 2013, and Microsoft Word for Mac 2011.
-->Note
Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.
If you're looking for recent Word document recovery info, see:
- Recover your Office files (For versions through Office 2019)
For more on earlier versions of Word, see:
Resolution
To fix this problem, use the following methods in the order in which they're presented, as appropriate for your situation.
Method 1: Search for the original document
To do this, follow these steps, as appropriate for the version of Windows that you're running.
Windows 10 and Windows 7
- Select Start, type the document name in the Start Search box (.doc or .docx), and then press Enter. If the File list contains the document, double-click the document to open it in Word.
- If the File list does not contain the file, go to Method 2.
Method 2: Search for Word backup files
Word backup file names end with the .wbk extension. If the Always create backup copy option is selected, there may be a backup copy of the file.
Note
To locate this option:
- Word for Office 365, Word 2019, Word 2016, and Word 2013:Select File, then Options, and then Advanced. Scroll down to the Save section and select Always create backup copy.
- Word 2010:Select File, then Options. In the Save tab, select Always create backup copy.
To find the backup copy of the file, follow these steps:
- Locate the folder in which you last saved the missing file.
- Search for files that have the .wbk file name extension.
If there's no .wbk file in the original folder, search the computer for any .wbk files. To do this, follow these steps:
Windows 10 and Windows 7
- Select Start, type *.wbk in the Start Search box, and then press Enter.
- If the File list contains the backup file, repeat the steps in step 2 ('Search for files that have the .wbk file name extension') to open the file. If the File list does not contain the backup file, go to Method 3.
If you find any files that have the name 'Backup of' followed by the name of the missing file, use one of the following procedures, as appropriate for the version of Word that you're running.
Word for Office 365, Word 2019, Word 2016, and Word 2013
- On the File menu, select Open, and then Browse. (In some versions, select Computer and then Browse.)
- In the Files of type list (All Word Documents), select All Files.
- Select the backup file that you found, and then select Open.
Word 2010
- On the File menu, select Open.
- In the Files of type list (All Word documents), select All Files.
- Select the backup file that you found, and then select Open.
Method 3: Search for AutoRecover files
AutoRecover file names end with the .asd extension. By default, Word searches for AutoRecover files every time that it starts, and then it displays all that it finds in the Document Recovery task pane.
Use Word to automatically find the AutoRecover files. To do this, follow these steps:
Right-click the taskbar, and then select Task Manager.
On the Processes tab, select any instance of Winword.exe or Microsoft Word, and then select End Task or End Process. Repeat this step until you have exited all instances of Winword.exe and Word.
Close the Windows Task Manager dialog box, and then start Word.
If Word finds the AutoRecover file, the Document Recovery task pane opens on the left side of the screen, and the missing document is listed as 'document name [Original]' or as 'document name [Recovered].' If this occurs, double-click the file in the Document Recovery pane, select Save As on the File menu, and then save the document as a .docx file. Manually change the extension to .docx, if necessary, by right-clicking the file and selecting Rename.
If the Recovery pane does not open, manually search for AutoRecover files. To do this, use one of the following procedures, as appropriate for the version of Word that you're running.
Word for Office 365, Word 2019, Word 2016, and Word 2013
- On the File menu, select Open, and then Browse.
- If you don't see your document listed, select Recover Unsaved Documents.
Word 2010
- On the File menu, select Recent.
- If you don't see your document listed, select Recover Unsaved Documents.
If you can't locate an AutoRecover file in the location that is identified in the Folder name list, search your whole drive for any .asd files. To do this, follow these steps:
Windows 10 and Windows 7
- Select Start, type .asd in the Start Search box, and then press Enter.
- If the File list does not contain AutoRecover files, go to Method 4.
If you find any files that have the .asd extension, use one of the following procedures, as appropriate for the version of Word that you're running:
Word 2019, Word 2016, or Word 2013
- On the File menu, select Open, and then Browse. (In some versions, select **Computer **and then Browse.)
- In the Files of type list (All Word Documents), select All Files.
- Select the .asd file that you found, and then select Open.
Word 2010
- On the File menu, select Open.
- In the Files of type list (All Word Documents), select All Files.
- Select the .asd file that you found, and then select Open.
Note
If you find an AutoRecover file in the Recovery pane that does not open correctly, go to 'Method 6: How to troubleshoot damaged documents' for more information about how to open damaged files.
Method 4: Search for temporary files
Temporary file names end with the .tmp extension. To find these files, use one of the following procedure.
Windows 10 and Windows 7
- Select Start, type .tmp in the Start Search box, and then press Enter.
- On the Show only toolbar, select Other.
- Scroll through the files and search for files that match the last few dates and times that you edited the document. If you find the document that you're looking for, go to 'Method 6: How to troubleshoot damaged documents' for more information about how to recover information from the file.
Method 5: Search for '~' files
Some temporary file names start with the tilde (~) character. To find these files, follow these steps:
Windows 10 and Windows 7
Select Start, type ~ in the Start Search box.
Select See more results.
Scroll through the files, and look for any that may match the last few dates and times that you edited the document. If you find the document that you're looking for, go to 'Method 6: How to troubleshoot damaged documents' for more information about how to recover information from the file.
For information about how Word creates and uses temporary files, see Description of how Word creates temporary files.
Method 6: How to troubleshoot damaged documents
For information about how to troubleshoot damaged Word documents, see the following articles in the Microsoft Knowledge Base:
More information
You can lose a Word document in certain situations. For example, the document may be lost if an error occurs that forces Word to close, if you experience a power interruption while editing, or if you close the document without saving your changes.
Note
The whole document may be lost if you have not recently saved the document. If you have saved your document, you may lose only the changes that you made since the last save. Be aware that some lost documents may not be recoverable.
The AutoRecover feature in Word performs an emergency backup of open documents when an error occurs. Some errors can interfere with the AutoRecover functionality. The AutoRecover feature is not a substitute for saving your files.
We do not provide any utilities to recover deleted documents. However, some third-party utilities to recover deleted documents might be available on the Internet.
Office Documents Not Saving
For more information about AutoRecover, see the following articles in the Microsoft Knowledge Base:
Microsoft Word Not Saving Documents Mac Book
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.